Returns Policy

We hope you will love your Fervor+Hue purchase, but if you find it unsuitable or you’re not entirely satisfied. We offer replacement or refund within 14 days of purchase except sale items, which are within 7 days of purchase.

Before returning items you must firstly notify us at confirming your order number and the reason you wish to return the items.

We ask that you return products to us unused, in their original packaging with any tamper seals intact. Please ensure that returns are packed and labeled carefully so that they are not lost or damaged in transit.

Replacements for exchange of damaged goods will not be dispatched until the original item has been received at our warehouse

Fervor+Hue do not give refunds on the following items:

  • Any item that has a return post-mark dated after the 14 day return period (7 days for sale items)
  • Any item that is not in its original packaging.

Refunds are for online orders only, not in-store purchases
Customers are responsible for the return shipping costs.