FAQs

We are an Irish owned company based in Cork City

Cork City store

Monday to Saturday 10:30am to 5:30pm

Sunday/Bank Holidays Closed

Wilton Store

Monday to Wenesday 9:30am to 6pm

Thursday and Friday 9:3am to 8pm

Saturday 9:30am to 6pm

Sunday/Bank holiday 12pm to 5pm

Delivery for all online purchases resulting from the  Fervor+Hue website are handled by An Post, the state-owned provider of postal services in the Republic of Ireland.

We ship worldwide, shipping rates are automatically calculated at check out. If your country is not available for shipping at check out, please contact us directly for a quotation.

Deliveries to the Republic of Ireland, UK (United Kingdom) and North America are at the following flat price rates and delivery time frames:

Republic of Ireland: €5.95 per order for orders under €50 | 5 to 7 working days.

Click and collect option is also available in our Cork store.

FREE SHIPPING ON ALL REPUBLIC OF IRELAND ORDERS OVER €50.

UK (United Kingdom): €9.95 per order | 5 to 7 working days.

FREE SHIPPING ON ALL UK ORDERS OVER €100.

North America (US and Canada): €16 per order | 10 to 15 working days.

FREE SHIPPING ON ALL US ORDERS OVER €200.

Only one delivery address per order allowed.

Yes we deliver our products worldwide

We hope you will love your Fervor+Hue purchase, but if you find it unsuitable or you’re not entirely satisfied. We offer replacement or refund within 14 days of purchase except sale items, which are within 7 days of purchase.

Replacements for exchange of damaged goods will not be dispatched until the original item has been received at our warehouse

Fervor+Hue do not give refunds on the following items:

- Any item that has a return post-mark dated after the 14 day return period (7 days for sale items)

- Any item that is not in its original packaging.

Refunds are for online orders only, not in-store purchases.

Customers are responsible for the return shipping costs. 

Yes, select “Pick Up” when checking out

No Brexit has not affected our delivery charges

Call us on 021 4948689

Email us info@fervorandhue.com

Send us a DM on Facebook or Instagram @fervorandhue

Send us a message on our website webchat

We accept Cash, Card, One for All, MetoYou, Fervor and Hue giftcards

You can place an order on our website www.fervorandhue.com

Call into us in store in Cork City

Call us on 021 4948689 and we can process over the phone sales for you

Locally 5 to 7 working days

Internationally 10 to 15 working days

The customer must check the goods. In the event of receiving any product damaged during transport or if it presents any type of flaw, the customer has a period of 48
hours from the receipt of the order to make the claim through contact made to F+H. If the damage is not reported within this period, the claim will be
automatically rejected. Any attempt by you to fix this damage will result in the claim being rejected.

Please contact us ASAP on info@fervorandhue.com with as much information you can provide, including photos of the damage. 

Please contact us ASAP on info@fervorandhue.com

Yes, our full range of products are available to view in store

Yes, you can purchase a gift voucher instore

Online www.fervorandhue.com

By phone 021 4248689

Yes, click on unsubscribe on the last email you received from us

Yes, please check our Outdoor Furniture section at www.fervorandhue.com 

Assembly is required for all of our dining chairs and dining tables

We offer our customers the opportunity to preorder an item that is coming into stock in the coming weeks. Full payment is taken at preorder. This is available for furniture.

You will have received an email from us with tracking details of your order as soon as it has been dispatched from our warehouse. Click on the tracking number and this will bring you to the couriers website for you to track. 

All online sales are eligible for a refund up to 14 days from delivery.

The return of our products is accepted, provided that 14 days have not passed since the receipt of the product and provided that the product is in the same state in which it was delivered. You must keep the instructions, documentation, accessories (nuts, screws and keys) and original packaging. It must be in perfect condition, without being dirty, stained, mistreated or damaged. Returns will only be accepted for products that have not been assembled, used, or modified in any way and that retain the original packaging in perfect condition (essential for processing any return).

THE RETURNS PERIOD
FOR ORDERS MADE BETWEEN 25th Nov AND 14th Jan IS 30 DAYS applies to gift receipts only. With original receipts, once the product has been received, F+H will proceed to transfer the amount on to a gift card.

We reserve the right to refuse a return under this policy if the goods are not in a re-sellable condition, save for products, which are damaged or faulty. We do not offer refund of product purchased in our store, we offer exchange or gift card, to avail of this an original F+H receipt or the customer must provide Invoice. Bank transaction/statement will be accepted as receipt.

All products purchased from our online shop come with a 12-month guarantee. The start date of the warranty is the date shown on the purchase invoice. This invoice/receipt needs to be presented. The warranty does not include deficiencies caused by negligence, impacts, use or improper handling, other than those indicated in the user manuals, continued use despite fault or materials subject to wear and tear due to normal use. Deterioration of colour due to exposure of the product to the action of sunlight or other sources of heat.

Once our customer service team has received the product, the condition of the product will be checked. Our technicians will diagnose the problem and carry out the corresponding repair. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description. If the product cannot be repaired, it will be replaced.

CASES THAT VOID THE WARRANTY

We cannot be held accountable for natural wear and tear, accidental damage or a lack of appropriate care.   No returns will be accepted for warranty on damaged items and/or product malfunction due to misuse. When the product shows clear signs of use beyond its capabilities, as well as evident mistreatment in the form of impacts or deterioration caused by liquids or corrosive substances, as well as any other anomaly attributable to the consumer. No grounds for redress if the item is misused

Any attempt to repair the item yourself will void the warranty

Changes are periodically made to the website and may be made at any time, we recommend that you read the terms and condition each time prior to making an order on our website.